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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Resources and Services Administration

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Culture, Language & Health Literacy Resources: General

General resourcesCultural and Linguistic Competence Policy Assessment (CLCPA) go to exit disclaimer (HRSA Grantee)

Provider's Guide to Quality & Culture go to exit disclaimer (HRSA Grantee)

Cultural Competency Organizational Self-Assessment (OSA) Question Bank go to exit disclaimer (HRSA Grantee) (DOC - 328 KB)

Cultural Broker Guide go to exit disclaimer (HRSA Grantee)

AHRQ Health Literacy Universal Precautions Toolkit (developed for AHRQ by the University of North Carolina at Chapel Hill)

US Government Website on Limited English Proficiency (HHS)

Health Literacy Roundtable go to exit disclaimer Institute of Medicine 

Health Literacy for Health Center Patients and Staff: National Association of Community Health Centers go to exit disclaimer (HRSA Grantee)

Cross Cultural Health Care Studies go to exit disclaimer (HRSA Grantee)

AETC National Resource Center  go to exit disclaimer (HRSA Grantee)
Cultural Competence Resources for Clinicians

AETC National Multicultural Center go to exit disclaimer (HRSA Grantee)

HIV/AIDS Stigma and Access to Care, Facilitator's Guide go to exit disclaimer (HRSA Cooperative Agreement)
Slides from Training on Stigma and Access to Care 

See the TARGET Center TA Library for various dozens of workshop presentations that cover cultural competency and other topics. go to exit disclaimer (HRSA Grantee)

HIV in Communities of Color: The Compendium of Culturally Competent Promising Practices:  The Role of Traditional Healing in HIV Clinical Management go to exit disclaimer (HRSA Grantee)

Health Lit course

Definitions

Collecting Culturally- and Linguistically-Specific Patient Data. Under the Affordable Care Act, to the extent practicable, federal health data collections will include culturally- and linguistically-specific data on populations served. Guidance and tools have yet to be developed. This information is included as an advisory for program planners. Learn more: Title XXXI, Sec. 3101 of the Affordable Care Act (PDF - 2.2 MB)

Culture. Attitudes and behaviors that are characteristic of a group or community. Learn more: What is Cultural Competence? (Office of Minority Health)

Cultural Competence. A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. What is Cultural Competence? (Office of Minority Health)

Linguistic Competence
The capacity to communicate effectively and convey information in a manner that is easily understood by diverse audiences. Linguistic Competence: Definition go to exit disclaimer (National Center for Cultural Competence)

Limited English Proficiency
TeamSTEPPS: This evidence-based module will provide insight into the core concepts of teamwork as they are applied to your work with patients who have difficulty communicating in English. TeamSTEPPS 

Also select Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (Agency for Healthcare Research and Quality)

Health Literacy
The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions. Healthy People 2010, Objective 11-2 (PDF - 13 MB)

Plain Language
Writing that is clear and to the point, which helps to improve communication and takes less time to read and understand. Clear Communication: An NIH Health Literacy Initiative (National Institutes of Health)