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Once a NoA is processed, the recipient is assigned to a PMS Account Representative. This Representative is responsible for managing the recipient account in the PMS which includes registration and Personal Identification Number (PIN) assignment in the PMS, managing the cash flow by reviewing, approving and monitoring the draw-down of funds, maintaining recipient relations, review and approval of the Federal Financial Report (FFR) submitted to the PMS, and the account reconciliation for closeout.
In addition to these responsibilities the PMS Account Representative provides the awarding agencies with disbursement reports and oversees debt collection.
On the Division of Payment Management website, click on "Contact Us" followed by “DPM Staff” and locate your entity type and state to find your PMS Account Representative. Then click on "Grant Recipient Information" for instructions, procedures and resources.
HRSA Call Center or 877-464-4772 for general assistance, 9 am to 5:30 pm ET weekdays.
Contact your Project Officer or Grants Management Specialist with specific questions about the administration and management of your grant or cooperative agreement. Their contact information is on the last page of the Notice of Award.