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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology

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What are the key barriers to enrollment and retention and how can health IT help?

One key issue regarding children's health insurance is instability of coverage. This issue is often referred to as "churning," and is the phenomenon of children losing and then regaining coverage within a short period of time. Such revolving coverage can lead to increased long-term costs due to (a) the administrative burdens associated with re-enrollment and (b) the cost of healthcare provided in inappropriate settings or increased cost of care due to lost opportunities for prevention or early treatment. Causes of churning include shortened continuous eligibility timeframes, complicated renewal procedures, changes in eligibility requirements, and changes in family status. 

Another key issue is ensuring that eligible children are identified and enrolled in public insurance systems. Families may not be aware of coverage eligibility for their children, and in many cases applications for enrollment are burdensome and require face-to-face interviews with paper-based, eligibility verification requirements.

Health IT can assist in addressing both of these issues. Churning can be prevented in certain cases by automating renewal processes. Identification of uninsured children meeting public insurance eligibility criteria is improved when States use the Internet to deliver program and eligibility information. Enrollment of uninsured, eligible children is facilitated by offering online applications and automating eligibility verification.

Related Resources for Understanding the Issues and How Health IT Can Help:

Because Medicaid and CHIP are administered at the State level, many of the initiatives focusing on the use of health IT to address barriers to enrollment and retention are established by States or at the State level. The remainder of this module provides information and resources related to several of these efforts.

Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
Health Information Technology Toolboxes help health centers, safety net providers, and ambulatory care providers with electronic and online resources and technical assistance to improve patient care.  More>
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