What are States doing to address enrollment and retention issues using health IT?
States have employed a number of strategies using health IT to increase enrollment and retention of children within public insurance programs. The Kaiser Family Foundation published a recent report entitled Challenges of Providing Health Coverage for Children and Parents in a Recession (PDF - 1.5MB) outlining current State activities within public insurance enrollment and retention. States' strategies include:
States have begun to create health IT systems to streamline application and enrollment and automate renewal processes. In California, Health-e-App provides an online application for Healthy Families and Medi-Cal for Children programs. One-e-App also is a Web-based, online application for Medicaid and CHIP which, in addition, provides a system to link individuals and families to a range of publicly funded social service programs. Pennsylvania offers an application system dubbed COMPASS, which provides a bridge between Medicaid, CHIP, and the State's program for low-income adults called adultBasic. COMPASS provides automatic transfer of information between enrollment systems to assist the program reassignment process. The State of Washington is using food stamp recertification information for Medicaid re-determinations. With this information, Washington Medicaid information is updated and a child's eligibility automatically extended. The process of using information the State already has to automate renewal is sometimes referred to as "administrative renewal."
Thirteen States confirm applicant income information using Social Security or State Department of Labor data rather than requiring paper check stubs. The electronic verification of eligibility data, such as income level, is also referred to as "administrative verification." This site has information on States' use of administrative verification.
States are also using health IT to augment outreach activities. For example, Oklahoma established an enrollment information website and provides computer kiosks in community locations. In Florida periodic checks are run on food stamp recipients and those households with children not enrolled in Medicaid are sent a letter informing the parent or guardian of their child's possible eligibility for public insurance coverage. The Florida and Oklahoma examples are detailed in a recent report by The Children's Partnership and The Kaiser Commission on Medicaid and the Uninsured (PDF - 584 KB).
Additional Outreach Examples:
Additional Enrollment and Retention Examples:
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