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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology and Quality
Improvement

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How can computer-based documentation and other health IT tools facilitate communication between families and providers?

Health IT can help to facilitate communication go to exit disclaimer (PDF - 357 KB) between families and providers by allowing families to communicate directly with providers go to exit disclaimer via email, or view and update their medical records electronically. Studies go to exit disclaimer have shown that parents ask more open ended questions and conduct a more patient-centered communication when utilizing computer-based documentation, such as electronic medical records or patient portals. Some electronic medical records are designed to integrate with web-based messaging go to exit disclaimer, so that the patient's medical record is available to the physician during the online communication and messages are stored in the patients EMR.

Tools to facilitate parent-provider communication:

Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
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Health Information Technology Toolboxes help health centers, safety net providers, and ambulatory care providers with electronic and online resources and technical assistance to improve patient care.  More>
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