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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology and Quality
Improvement

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Organizational Change Management and Training Introduction

Most experts agree that successful implementation of health IT is more dependent on effective change management and organizational leadership than on the technology itself. First, health IT adoption is usually an expensive endeavor that requires significant investment and commitment on the part of the entire organization. In addition, since health IT applications, such as EHRs, change the way work is done by physicians, nurses and other allied care providers, each group's concerns and needs must be addressed in planning, designing and implementing a new system to avoid dissatisfaction or outright rejection of the system.

How do I get support from senior management?

How do I get buy-in from the various stakeholders/users?

How do I document the various activities of the project?

How can I identify, track and resolve issues that arise?

Why focus on communications?
Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
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Health Information Technology Toolboxes help health centers, safety net providers, and ambulatory care providers with electronic and online resources and technical assistance to improve patient care.  More>
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E-mail the HealthIT e-mail box: healthit@hrsa.gov