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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology and Quality
Improvement

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Why focus on communications?

An essential component to effective management and oversight for health IT adoption is a communication plan. Without regular, open communication between key stakeholders, health centers cannot assure the successful implementation of health IT products. Communication amongst health IT project members is important in understanding and identifying the potential solutions to inevitable challenges and delays.

  • EHR Communication Plan (PDF - 95KB) go to exit disclaimer - Developed by DOQ-IT, this resource provides a list of key messages that should be delivered to stakeholders during the project. An important part of gaining staff buy-in is recognizing which features of the project will impact / improve their work and making the process feel inclusive.
  • Implementation Process and Tools: Communications Plan (PDF - 2MB) go to exit disclaimer - Developed by OCHIN, this resources is a complete manual guiding a project team through the implementation process from start to finish. Includes a variety of tools to be used at each step in the process. (2007)
  • Process for Running Effective Meetings (PDF - 1MB) go to exit disclaimer - Developed by the Institute for Healthcare Improvement, this resource provides suggestions for improving the effectiveness of meetings, including a sample agenda. (2007)
Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
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