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How do I get buy-in from the various stakeholders/users?

All the stakeholders and users of the new health IT system should be identified early in the process. The basic steps that should be followed to get buy-in are: 1) involving users during the initial requirements phase, 2) ensuring the participation of stakeholders and users at vendor demos and site visits, 3) developing a comprehensive training plan, and 4) ensuring that users and stakeholders are kept informed of the project implementation. In addition to these steps, every opportunity should be taken to inform users on the progress of the implementation.

Resources:

• Key Messages for Stakeholder Recruitment (PDF - 125KB) -Developed by DOQ-IT, this resource provides sample talking points for pitching a health IT project to stakeholders.
• Business Case for Quality: What is Known (PDF - 128KB) - Developed by DOQ-IT, this resources provides a list of talking points about QI processes, including citations. (2003)
• Transition Readiness Assessment (PDF - 123KB) - Developed by DOQ-IT, this survey assesses staff preparedness and attitudes regarding the significant workflow changes that accompany any health IT implementation.
• Change Management (PDF - 485KB)  – Developed by OCHIN, this resource provide information regarding physician use of technology (2007).
• The 'C' Word - Managing Change for a Successful IT Implementation (PDF - 104KB) - Slide deck developed for the Community Clinics Initiative addressing the change management process (without captions). This resource may be a basis for in-house development, but does not stand alone. (2006)
• Patient Information - What are EHRs? (PDF - 168KB)  - Developed by the New York City Department of Health and Mental Hygiene, this resource is a pamphlet-sized introduction to EHRs published (in English and Spanish) for patients.
• EHR Adoption: A Barrier Analysis (PDF - 255KB) - Developed by DOQ-IT. Categorized listing of barriers encountered by health IT implementation projects, including citations.
• Change Management: A Critical Factor in EMR Implementation (DOC - 26KB)  - Article in For the Record emphasizing the need to cultivate buy-in to a new project using change management techniques taken from other business settings. (2004)