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How do I develop a training plan?

There are numerous factors to consider when developing a comprehensive training plan. Training plans should include instructions on how to use the new system and orientate staff to any new or changed policies and procedures. A comprehensive plan should include the following:

• Details on training that will be completed before, during and after go-live
• Details of the different user roles and training requirements for each of these roles i.e. health care professional, system administrator and super user
• Descriptions on how the training will form part of a larger competency program
• Descriptions on how training will be provided as an ongoing activity. For example, clinical system training may be part of new employee orientation

Resources:

• Designing Effective Training – AHIMA article that provides tips on how to create an effective training program during health IT adoption and implementation
• Training Strategies: EHR Deployment (PDF - 522KB) – Developed by the California Health Care Foundation (CHCF), this article summarizes key training strategies when deploying an EHR. (2010)
• EHR Training Methods (PDF - 45KB) – Developed by the Illinois Foundation for Quality Health Care, this article lists common types of training used during EHR implementation. (2007)