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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology and Quality

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What is the planned workflow after system implementation?

Current state workflow mapping builds awareness of all the various processes that may be affected by the new system and highlights any processes that would no longer be supported post implementation. By evaluating how work processes will change as a result of the health IT implementation, a health center can start to proactively develop a plan to support the new technologies. Reflecting on the impact of health IT adoption on workflow will allow health centers to plan for subsequent changes to operational and clinical processes. As such, unsupported processes that are discovered in the post implementation phase can negatively impact the rollout of the system.

New workflow processes will also require health centers to create new policies and procedures or update existing documents. While completing a workflow analysis, an inventory of impacted policies and procedures should be completed. New policies and procedures should be developed in response to health IT implementation, including topics such as security and remote access protocols.

Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
Health Information Technology Toolboxes help health centers, safety net providers, and ambulatory care providers with electronic and online resources and technical assistance to improve patient care.  More>
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