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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Information Technology

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What are some proven ways of achieving buy-in from staff?

The best way to encourage staff buy-in is to keep them engaged in the project. Staff in your organization should be a resource, rather than a challenge, for the project. They should be involved in the process from the initial discussions of selecting a new system. Their knowledge of patient care can be invaluable in helping design system specifications. Think of their procedural work-arounds as proposals for how to improve workflows.

Be sure to offer thorough system training to all users, taking into account variations in their levels of technical knowledge. Cultivate system champions or super-users among the staff to answer questions and troubleshoot for other providers. In addition to being more accessible than IT technicians, seeing a demonstration by a fellow provider can make the system seem more accessible. Overall, the goal should be to make staff realize that the project is a change for the better and that they are a part of that change. Strong staff support is likely to lead to a successful project, making a difficult task more manageable.

Developed by the Health Resources and Services Administration as a resource for health centers and other safety net and ambulatory care providers who are seeking to implement health IT.
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