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1. Care based on Continuous Healing Relationships
2. Customization based on Patient Needs and Values
3. The Patient is the Source of Control
4. Shared Knowledge and the Free Flow of Information
5. Evidence Based Decision Making
6. Safety as a System Property
7. Need for Transparency
8. Anticipation of Needs
9. Waste Continuously Decreased
10. Cooperation Among Clinicians
originally published > Crossing the Quality Chasm: A New Health System for the 21st Century |
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