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H H S Department of Health and Human Services
U.S. Department of Health and Human Services
Health Resources and Services Administration

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Frequently Asked Questions

  1. What is the difference between Course 100 and 101?
    The content is the same in both courses. Course 101 provides continuing education units and requires completion of the pre and post test assessments.

  2. What is the purpose of the pre assessment?
    The pre assessment is only to give the user an idea of what they know going into the course. There is no pass or fail grade for this.

  3. What if I fail the post assessment?
    Once a user fails a post-assessment the only way they are able to re-take the post assessment is by re-registering for the course and going through the course again.

  4. How to I obtain my CMEs or CNEs?
    The information needed to obtain continuing education credits can be located in the Continuing Education Statement within the Course Description on TRAIN (not a U.S. Government Web site).

    If you are a Medical Doctor or Nurse, and want CMEs or CNEs, please read the additional statements from National Committee for Quality Assurance, the provider of this type of continuing education credits.

    If you are a Pharmacist or Physician Assistant, please see questions 17 and 18.

  5. What should I do if I am not able to open the Capstone Module?
    One thing you can do is open up the Java Console from Internet Explorer and you can watch the output of that as you go through the course. It will display red-error text if there is a problem. You can open this by clicking the "Tools" menu, and then clicking "Sun Java Console."

    This problem has happened to several users and once they ran the Java Console, it indicated that module 2 was not completed. An actual readout from one of the users read "a=LMSGetValue;element=cmi.suspend_data;value=("1~0~1~1~0~m4_lessons/04235.html")."
    Specifically, the "1~0~1~1~0" portion indicates which modules had been completed. The "1" means complete, the "0" means not complete. They are in module/lesson order. So, as it read: 1,3, and 4 were completed; 2 was not. This was why 5 would not activate. The user retook module 2 and completed it and was able to open the capstone module.

    Another approach is to randomly pick one module and go back and complete it and see if you can then enter the capstone.

  6. What is the best way to review prior to taking the post assessment?
    You can print out and/or save all the documents accessible during the course.
    These include job aids, references, key point summaries, glossary. In fact, this is recommended for quick use and reference in the future. These can then be reviewed prior to completing the post assessment.

  7. Why am I not able to open any of the modules?
    You may need to adjust or modify one or more of the following:

    Screen Resolution
    Select the Microsoft Windows Start button and select "Settings," then "Control Panel" from the menus. The "Control Panel" window will appear.
    Double-click on "Display." The "Display Properties" window will appear.
    Select the "Settings" tab. In the "Screen Resolution" area, check to see if your resolution is set to 1024x768.If it's not, take note of your current resolution so you can return to it,
    Then drag the setting indicator to the right or left (depending on what your current resolution is) until you reach 1024x768 pixels.
    Select the Apply button, then select the OK button.
    (Follow the same steps to return to your preferred screen resolution.)

    Text Size
    In the Internet Explorer window, select "View" from the menu bar at the top of the window. The "View" drop-down menu will appear.
    Select "Text Size," then select "Medium."

    Allow Pop-Ups
    In the Internet Explorer window, select "Tools" from the menu bar at the top of the window. The "Tools" drop-down menu will appear.
    Select "Internet Options." The "Internet Options" window will appear.
    Select the "Privacy" tab. In the "Pop-up Blocker" area, make sure the "Block pop-ups" check box is not checked.
    Select the OK button.

    Other Software Requirements
    The Unified Health Communication course requires that the following software be installed on your computer:
    Adobe Acrobat Reader: Acrobat Reader 7 or higher (download the latest version of Adobe Acrobat Reader)
    Adobe Flash Player: Flash Player 8 or higher (download the latest version of Adobe Flash player)

  8. If I register for the non-credit option, could I later re-register to take the course for credit?
    Users are able to register and take the non-credit option and then later take the credit option. The content is the same for both, only difference is with the CMEs, the user is required to take a pre and post assessment.

  9. If I choose the CME route, do I have to commit to the full 5-hour course?
    If the user decides not to take the full course, they have the option to withdraw from the course. This can be done by going to "My Learning" on the TRAIN home page.

  10. Can I stop the Course after I complete Module One and then return to the course another day?
    Once you complete module one and begin another module, the course will bookmark for you where you left off. So you can go back at any time to continue the course.
    The user cannot enter module five until modules one through four have been completed. Users are advised to make sure they open the key point summary and the reference links at the end of each module. It this is not done, you will not be able to open module five. At the end of module five, make sure to go to the course wrap-up which allows you to complete the course and go to the next steps.

  11. Can I withdraw from the course at any time?
    You can withdraw from the course at any time. Click on My Learning on the TRAIN home page to manage your course, withdraw, obtain transcript and completion certificate.

  12. How do I access my certificate at the end of this course?
    Go to "My Learning" on the TRAIN home page and complete the post test assessment and the evaluation; then you will be able to access your completion certificate.

  13. Is this course approved for CHES credit? 
    This program has been reviewed and is approved by the American Association for Health Education (AAHE) (not a U.S. Government website) for 5 Category I Continuing Education Contact Hours for Certified Health Education Specialists (CHES). AAHE is a designated provider of Continuing Education Contact Hours by the National Commission for Health Education Credentialing (NCHEC)
    (also not a U.S. Government web site).

    Upon completion of the course, please go to the American Association for Health Education (AAHE) website for more details in obtaining CHES credit

  14. I recently completed the health literacy course and learned a lot from it. I would like to go back to the course to download material that I didn't download as I was taking it. Do I need to re-register to access the course material again?
    No, one does not have to re-register for the course. Go back and log into TRAIN and go to My Learning on the right hand side bar, you should be able to still access the course you completed and print out the documents.

  15. I finished the Capstone Module by printing out the Key Point Summary and the Reference. Why can’t I access the post assessment?
    More than likely you didn't go to the last page: "Course Wrap Up." Many users think the module summary and references are the last pages. Once your go to the "Course Wrap Up" page, you can access the post-assessment.

  16. I had to close out of the pre assessment prior to completing the test. Can I go back to where I left off in the test?
    It is best to allow time to take the entire test at one sitting. If the user closes out prior to completing the assessment, you forfeited your only attempt. This can be corrected on a one to one basis, if you contact the course provider.

  17. I am a Pharmacist or Medical Librarian, how do I obtain CEs for this course?
    HRSA is working on making credits available for Pharmacists and Medical Librarians.

  18. I am a Physician Assistant, how do I obtain CEs for this course?
    The American Academy of Physician Assistants (not a U.S. Government Web site) has approved this course for 5 CMEs.