U.S. Department of Health and Human Services
Health Resources and Services Administration
Frequently Asked Questions
- Why am I not able to open any of the modules?
You may need to adjust or modify one or more of the following:
Select the Microsoft Windows Start button and select "Settings," then "Control Panel" from the menus. The "Control Panel" window will appear.
Double-click on "Display." The "Display Properties" window will appear.
Select the "Settings" tab. In the "Screen Resolution" area, check to see if your resolution is set to 1024x768. If it is not, take note of your current resolution so you can return to it, then drag the setting indicator to the right or left (depending on what your current resolution is) until you reach 1024x768 pixels.
Select the Apply button, then select the OK button.
(Follow the same steps to return to your preferred screen resolution.)
In the Internet Explorer window, select "View" from the menu bar at the top of the window. The "View" drop-down menu will appear.
Select "Text Size," then select "Medium."
In the Internet Explorer window, select "Tools" from the menu bar at the top of the window. The "Tools" drop-down menu will appear.
Select "Internet Options." The "Internet Options" window will appear.
Select the "Privacy" tab. In the "Pop-up Blocker" area, make sure the "Block pop-ups" check box is not checked.
Select the OK button.
Other Software Requirements
The course requires that the following software be installed on your computer:
Adobe Acrobat Reader: Acrobat Reader 7 or higher (download the latest version of Adobe Acrobat Reader)
Adobe Flash Player: Flash Player 8 or higher (download the latest version of Adobe Flash player)
- Can I stop the Course after I complete Module One and then return to the course another day?
Once you complete module one and begin another module, the course will bookmark for you where you left off. So you can go back at any time to continue the course.
The user cannot enter module five until modules one through four have been completed. Users are advised to make sure they open the key point summary and the reference links at the end of each module. It this is not done, you will not be able to open module five. At the end of module five, make sure to go to the course wrap-up which allows you to complete the course and go to the next steps.
- Can I withdraw from the course at any time?
You can withdraw from the course at any time. Click on My Learning on the TRAIN home page to manage your course, withdraw, obtain transcript and completion certificate.
- How do I access my certificate at the end of this course?
To find your certificate, login to the www.train.org website using the login that you used to complete the course, and on the right hand side of the screen you will see a box labeled "Certificates". From there you can print off your certificate of completion.
- I recently completed the health literacy course and learned a lot from it. I would like to go back to the course to download material that I didn't download as I was taking it. Do I need to re-register to access the course material again?
No, one does not have to re-register for the course. Go back and log into TRAIN and go to My Learning on the right hand side bar, you should be able to still access the course you completed and print out the documents.