The State of Health Care Quality. National Committee for Quality Assurance (NCQA). (2010). - This report describes a variety of Healthcare Effectiveness Data and Information Set (HEDIS) quality measures and reports recent trends from health plans that use the measures.
Guidebook for Performance Measurement. (PDF - 81 pages) Turning Point. - This guidebook concisely explains the fundamentals of performance measurement in public health and the steps to take to develop a performance measurement process.
Performance Measurement. The Joint Commission. (2011) - The Joint Commission accredits and certifies healthcare organizations and programs. This web page contains links to several performance measurement resources, including descriptions of how the Joint Commission develops measures.
The ABCs of Measurement. National Quality Forum. (2011). - This document describes why it is important to measure healthcare quality.
The CAHPS Improvement Guide. Agency for Healthcare Research and Quality (AHRQ). (2011). - This web site describes how an organization can use CAHPS patient experience data to analyze their performance and then make changes to improve quality.The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are one set of tools you can use to assess care from the patient’s perspective.
NCQA Patient Centered Medical Home 2011 - With input from the primary care specialty societies, NCQA has developed standards to assess whether physician practices are functioning as medical homes. The standards align closely with CMS Meaningful Use Requirements and include whether a provider measures performance and implements continuous quality improvement.
Medical Home Accreditation. Accreditation Association for Ambulatory Health Care (AAAHC). (2011). The AAAHC offers several accreditation programs to ambulatory health care organizations. One of these programs is Medical Home accreditation; organizations are assessed on characteristics such as relationship with the patient, continuity of care, and comprehensiveness of care.
Quality Improvement Course. Vanderbilt University Medical Center. (2011) - This web site provides an overview of the quality improvement process.
Accreditation Association for Ambulatory Health Care (AAAHC). (2011). Medical Home Accreditation. The AAAHC offers several accreditation programs to ambulatory health care organizations. One of these programs is Medical Home accreditation; organizations are assessed on characteristics such as relationship with the patient, continuity of care, and comprehensiveness of care.
National Quality Measures Clearinghouse. Agency for Healthcare Research and Quality (AHRQ), (2011). This web site provides an overview of quality measures, including how to select and use quality measures, and the different types of quality measures accompanied by examples.
Child Health Care Quality Toolbox: Understanding Quality Measurement. AHRQ. (2011). - This web page provides a brief overview of quality measurement, including the technical requirements of a measure.
NQF Measures List. National Quality Forum (NQF). (2011)- This link takes you to a list of NQF-endorsed performance measures. If you want to see the details of each measure, you must register with NQF (registration is free).
Institute for Healthcare Improvement. - This website allows you to track measures, either by selecting one of the measures provided or creating your own custom measure, and then entering your data. The Improvement Tracker automatically graphs your data and you can create reports and download your data as a spreadsheet.