Overall, How Satisfied Are You With HHPO’s Managed Care Services
Customer Service Department is helpful:
Adults = 85%
Children = 83%
Member is receiving needed care:
Adults = 83%
Children = 83%
Member is kept informed by doctor:
Adults = 76%
Children = 91%
Rating of overall experience:
Adults = 78%
Children = 84%
Office staff is helpful:
Adults = 77%
Children = 84%
Rating of specialists, if referred:
Adults = 60%
Children = 74%