Goal 5: Optimize HRSA Operations to Enhance Efficiency, Effectiveness, Innovation, and Accountability

Ensuring operational efficiency and effectiveness is central to HRSA’s overall organizational management approach.

Performance-related information is routinely used to improve HRSA’s operations. HRSA’s performance management process includes setting operational and workforce priorities and goals that are linked to its Strategic Plan, action planning and execution, and regular monitoring and review with follow-up.

In 2019 – 2022, HRSA will focus on improving our performance oversight to promote accountability and transparency, support collaboration in problem solving, and help drive performance improvement across HRSA operations and workforce.

HRSA will use collaborative and innovative approaches to manage challenges with the goal of achieving operational efficiency and effectiveness to accomplish our work.

Objective 5.1: Improve efficiency and effectiveness of operations


5.1.1 Support decision making that drives operational and business process improvements guided by financial, programmatic, and customer data.

5.1.2 Empower the HRSA workforce to design, test, evaluate, and sustain innovative, promising models to improve operational processes and efficiencies through cross-agency collaboration and leadership development.

Objective 5.2: Optimize the HRSA workforce to support a high-value, accountable, performance-driven organization


5.2.1 Ensure HRSA can meet current and anticipated workforce requirements by establishing and implementing a strategic human capital operating plan that reinforces principles of Equal Opportunity Employment and leverages the talents of a diverse workforce.

5.2.2 Maintain continuity of operations and promote career progression through the development of succession plans.

5.2.3 Promote an adaptable workforce to support cross-agency priorities by supporting activities such as training rotational, and other staff development opportunities. 

5.2.4 Enable the HRSA workforce to perform at the highest levels by supporting the development, enhancement, and use of technology.

5.2.5 Leverage and improve workforce skillsets at all levels of the organization by conducting training and expanding opportunities for improved individual competency development and team dynamics.

5.2.6 Promote greater accountability from supervisors to optimize organizational performance through cultivation of engaged and high-performing staff. 

5.2.7 Support a work environment that ensures accountability and rewards high-level performance through meaningful appraisal processes that recognize employee contributions toward achieving HRSA goals.

Objective 5.3: Improve stakeholder awareness of HRSA programs and their impact


5.3.1 Expand stakeholder awareness of HRSA program activities and successes through initiatives such as increasing the number of technical and data-driven, peer-reviewed HRSA publications.

5.3.2 Ensure HRSA receives and funds high-quality grant applications to better meet the needs of the populations HRSA serves by improving internal processes such as streamlining Notice of Funding Opportunities documents, providing appropriate technical assistance, and increasing grant application timelines. 

5.3.3 Extend the reach of HRSA programs through clear communication of priorities and desired outcomes to partner and stakeholder organizations.

5.3.4 Demonstrate HRSA technical expertise by implementing processes to ensure timely response to internal and external requests for information or assistance.

5.3.5 Enhance the breadth and depth of communication internally and with stakeholders and the public by developing, testing, evaluating, implementing, and sustaining innovative communication practices, including the use of technology and other electronic media.

Date Last Reviewed:  May 2019