Goal 5: Strengthen HRSA Program Management and Operations

Objective 5.1: Improve efficiency and effectiveness of operations

To accomplish this, we will:

  • Support the development, enhancement, and use of technology at the enterprise level to assist the HRSA workforce in performing at the highest levels.
  • Integrate financial, programmatic, and customer data to support decision-making that drives operational and business process improvements.
  • Empower the HRSA workforce to design, test, and sustain innovative approaches to improving operational and business processes.
  • Support a mobile work environment that balances flexibility with accountability and high-level performance.

Objective 5.2: Strengthen the HRSA workforce to support a performance-driven organization

To accomplish this, we will:

  • Recruit, hire, and retain a talented and diverse HRSA workforce based on the needs of the organization and in alignment with workforce planning principles.
  • Conduct training and expand other opportunities for team and individual competency development to support a skilled workforce at all levels of the organization.
  • Hold the HRSA workforce accountable by implementing meaningful and timely appraisal processes, and recognize employee contributions toward achieving HRSA goals.

Objective 5.3: Enhance program oversight and integrity

To accomplish this, we will:

  • Foster collaboration among HRSA staff to improve communication that strengthens program oversight and integrity.
  • Integrate risk management techniques as an integral part of program oversight to drive strategic decision-making.
  • Identify internal and external risks to program performance, and monitor programs, contractors and award recipients to proactively address and prevent program vulnerabilities.

Objective 5.4: Promote a customer-centered culture

To accomplish this, we will:

  • Promote timeliness by improving processes to respond to internal and external requests for information or assistance.
  • Work with the HRSA workforce and stakeholders to develop, test, implement, and sustain innovative customer-centered principles, standards, and practices.
  • Expand the use of technology and other electronic tools to enhance communication internally and with stakeholders and the public.
Date Last Reviewed:  March 2016

HRSA Vision & Mission

Healthy Communities, Healthy People

To improve health and achieve health equity through access to quality services, a skilled health workforce and innovative programs.