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Payment Reconsideration

The PRF Reconsideration Process is intended for providers who believe their payment was not calculated correctly. 

  • Providers will not have an opportunity to submit an application if they missed a deadline.
  • Providers will not be able to revise or correct their original application (e.g., elect to be considered for ARP Rural payment after their Phase 4/ARP Rural application was submitted).
  • HRSA will not consider reconsideration requests that would require a change to payment methodology or policy.

Please note that the submission of a PRF or ARP Rural reconsideration request to HRSA does not guarantee an approval of, or adjustment to, payment. Further, any approval of or adjustment to payment determinations is subject to the availability of funds.

ARP Rural and Phase 4 Payment Reconsideration

The reconsideration window for ARP Rural and Phase 4 payments will open on February 1, 2022. Providers will be able to request reconsideration of their ARP Rural and/or Phase 4 payments. Details regarding the application process will be provided on this website by February 1, 2022. At a minimum, providers will need to provide in their reconsideration application information confirming their eligibility for ARP Rural and/or Phase 4 payment reconsideration, as well as information necessary to enable HRSA to link the reconsideration request with the original ARP Rural and Phase 4 application. This information is expected to include: a copy of the email or letter the provider received from HRSA communicating the ARP Rural and/or Phase 4 payment determination the provider would like HRSA to reconsider, as well as the taxpayer identification number, DocuSign envelope ID for the ARP Rural/Phase 4 application, and contact information from the original application.

Phase 3 Payment Reconsideration

The Phase 3 Payment Reconsideration period closed on November 12, 2021, and HRSA is processing the requests that were received, including reviewing providers’ original submitted applications again based on the established PRF Phase 3 Payment Methodology (PDF - 175 KB).

Given the volume of requests received and the complexity of the reviews, HRSA anticipates that review of requests will occur over an extended period of time.

Provider Assistance

The Provider Support Line at 866-569-3522 (for TTY, dial 711) is available if you need additional assistance. When calling, providers should have ready the following information:

  • The recipient's or applicant's Tax Identification Number (TIN)
  • The name of the recipient or applicant as it appears on the most recent tax filing
  • The mailing address for the recipient or applicant as it appears on the most recent tax filing

PRF Reconsiderations Request Frequently Asked Questions

Date Last Reviewed:  December 2021