Goal 1: Improve Access to Quality Health Care and Services

HRSA’s achieves its mission through a range of programs and initiatives designed to increase the number of high-quality health care access points, improve quality and breadth of health services, and safeguard the health and well-being of the nation’s most vulnerable populations.

In 2019 – 2022, HRSA will focus efforts to advance coordinated, comprehensive, and value-based patient- and family-centered primary and preventive health care services.  

OBJECTIVE 1.1:  Increase and improve the capacity of health care services, systems, and infrastructure


1.1.1 Expand the availability of health care and preventive services by increasing the number of health care access points. 

1.1.2 Increase the amount and breadth of accessible, comprehensive health care services provided by ensuring programs prioritize the needs of the populations HRSA serves.

1.1.3 Ensure health care services address chronic disease burdens, including disability, through increased access to preventive services, home and community-based services, social supports, and care management.

1.1.4 Maintain and expand access to health care services in underserved and rural areas through initiatives such as utilizing technology, sharing results of evidence-based research, or leveraging effective health care delivery models.

1.1.5 Promote long-term sustainability of HRSA-supported organizations by providing technical assistance on financial management and operational practices.

1.1.6 Facilitate health care workforce expansion by improving health care organizational capacity, including the ability to support education, training, and required infrastructure growth.

OBJECTIVE 1.2:  Improve the quality and effectiveness of health care services and systems


1.2.1 Ensure that persons served by HRSA programs receive quality health care throughout their life-span by providing technical assistance and other supports to providers and health care systems to foster accessible, comprehensive, integrated, and patient- and family-centered medical/health homes.

1.2.2 Enhance the quality of care and increase access to necessary services for patients, families, and other caregivers by expanding patient and provider engagement, enhancing care integration and coordination, and facilitating connections and referrals to other community-based social services when appropriate.

1.2.3 Improve outcomes for people with chronic conditions, including those with disabilities, by expanding health care providers’ ability to plan, coordinate, and manage services across the continuum of care.

1.2.4 Improve outcomes for vulnerable populations impacted by or at risk for priority health care issues by supporting implementation of evidence-based programs that demonstrate effectiveness in prevention and treatment.

1.2.5 Improve clinical workflows, support patient and family decision making, and reduce costs by encouraging the use of health information technology tools by HRSA-funded and other health care providers that serve vulnerable populations. 

1.2.6 Increase access to and improve the quality of patient care through the use of telehealth and innovative technology solutions.

1.2.7 Support grantee responsiveness to changing payment and value-based health care systems requirements through innovation and promotion of best practices.

OBJECTIVE 1.3:  Connect HRSA patient populations to primary care and preventive services


1.3.1 Expand the awareness and use of health services to the populations HRSA serves by providing funding, technical assistance, and other resources to support outreach, education, and enrollment activities of HRSA grantees and other stakeholders.

1.3.2 Ensure underserved and vulnerable populations have better access to health services by ensuring grantees and providers support programs that improve health literacy through the dissemination of accessible and culturally and linguistically appropriate information.

Date Last Reviewed:  May 2019