If you received an invoice from the U.S. Department of Treasury Centralized Receivables Service or Cross-Servicing, please refer to the payment options found in your invoice. For more information visit the Returning Funds page.
The following instructions are to return the full payment amount:
If the provider received payment via electronic transfer, the provider needs to contact their financial institution and ask the institution to initiate a “R23 - Credit Entry Refused by Receiver" code on the original Automated Clearing House (ACH) transaction.
If a provider was paid via paper check, the provider should have destroyed the check if it is not deposited or mail a paper check to UnitedHealth Group with notification of their request to return the funds. Mail a refund check for the full amount payable to “UnitedHealth Group” to the address below.
UnitedHealth Group
Attention: Provider Relief Fund
PO Box 31376
Salt Lake City, UT 84131-0376
Returning the payment in full or not depositing the payment received by paper check within 90 days without taking further action in the attestation portal is considered a de facto rejection of the terms and conditions associated with the payment.
The following instructions were to return a partial payment amount:
Entities can return partial payments via Pay.gov. For more information on this process, please review the instructions.
If your organization has been referred for debt collection, refer to the payment options found in your invoice from the U.S. Department of Treasury Centralized Receivables Service (CRS), Centralized Receivables Service. Do not return payments to HRSA or United Health Group via pay.gov or check.
Learn more about returning Provider Relief Fund payments.
(Updated 2/16/2024)