Miscellaneous: If a Reporting Entity returned funds and the returned funds were not reflected in the “Payments to Recipients” page in the PRF Reporting Portal, what should the Reporting Entity do?

There may be a delay between the time a payment is returned by a PRF recipient and the time the payment is reconciled by HRSA. If a Reporting Entity does not see a returned payment reflected in the Payments to Recipients page of the PRF Reporting Portal, the Reporting Entity should contact the Provider Support Line at 866-569-3522 (for TTY, dial 711) to provide information about the return (e.g., original payment date, amount returned, date of return, method of return) to assist HRSA in the reconciliation of the returned payment amount.

(Added 1/27/2022)