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Office of Civil Rights, Diversity and Inclusion

About Us

The Office of Civil Rights, Diversity & Inclusion’s (OCRDI) mission is, “Together we build a culture of fairness, diversity and inclusion to improve health and achieve health equity.”

OCRDI’s Goals

  • To develop and provide HRSA employees, applicants, and recipients of funding with services which promote equity, Diversity and Inclusion.
  • To support the compliance of HRSA employees, applicants, and recipients with federal laws that prohibit discrimination.
  • To support HRSA’s efforts to create a workplace culture that embraces equity, diversity and inclusion among its employees.

The Organization

OCRDI provides Civil Rights and EEO services to HRSA’s employees, applicants for employment, and recipients of federal funding. OCRDI provides these services to ensure compliance with civil rights laws and regulations, and Federal directives from the U.S Equal Employment Opportunity Commission (EEOC). OCRDI provides services and resources in the following key areas: Reasonable Accommodations, Civil Rights Information for HRSA Recipients, Equal Employment Opportunity (EEO) Complaint Process and workforce diversity and inclusion.

Equal Employment Opportunity (EEO) Complaint Process

HRSA employees, former employees, and job applicants, who believe they have been subjected to unlawful discrimination based on race, color, sex, pregnancy, gender identity, sexual orientation, religion, national origin, age, disability (physical and mental), genetic information, and retaliation for opposing discriminatory practices or participating in the discrimination complaint process, have the right to file a complaint of discrimination in the Equal Employment Opportunity (EEO) Complaint Process. The EEO Complaint Process is governed by Federal Civil Rights laws, Equal Employment Opportunity Commission (EEOC) regulations, EEOC Management Directive 110, and HRSA policies and procedures. 

OCRDI also provides Alternative Dispute Resolution (ADR) services. ADR is an alternative to the traditional EEO complaint process and used to resolve disputes. ADR t typically reduce the amount of resources needed to resolve cases for all parties involved. ADR also provides the parties with more control in resolving disputes than the formal EEO complaints process. For more information about HRSA’s ADR program, contact us at:

For more information regarding HRSA’s EEO Complaint Process (Formal and Informal, (ADR), contact:

Civil Rights Information for HRSA Recipients

HRSA recipients have an obligation to comply with federal civil rights laws that promote accessibility to healthcare and prohibit discrimination based on race, color, national origin, disability, age, sex, and religion. 

In order to assist HRSA recipients in meeting their civil rights obligations, HRSA offers a broad range of services including technical assistance, individual consultations, trainings, and plain language informational materials. 

In particular, HRSA works with recipients to help them understand how to comply with federal civil rights laws by making their programs accessible to individuals with disabilities and limited English proficient (LEP) individuals.

HRSA provides technical assistance on an ad-hoc basis in response to inquiries and emerging civil rights topics. If you would like to submit an inquiry, contact:

Information about Language Access

What is Language Access?

All recipients of federal financial assistance are required to take reasonable steps to ensure meaningful access to their programs and activities by limited English proficient (LEP) persons.
Language access is achieved when LEP individuals can communicate effectively with program staff and participate in HRSA’s administered and funded programs and activities.
LEP individuals are people who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English. These individuals may need language assistance services, such as oral interpretation or written translation, to meaningfully access your programs and activities.

Federal laws applicable to language access include Title VI of the Civil Rights of 1964, Section 1557 of the Affordable Care Act, and Executive Order 13166 (PDF - 255 KB), which prohibit discrimination on the basis of race, color, or national origin.

Resources & Guidance

Technical Assistance Materials

Language Access Plan Worksheet (PDF - 154 KB)
Written Translation & Vital Documents TA (PDF - 160 KB)
Federal LEP Data TA (PDF - 161 KB)

Federal Guidance and Resources

Information about Disability Access

What is Disability Access?

Federal civil rights law prohibits discrimination on the basis of disability and requires federal financial aid recipients to ensure that their programs, activities and services are accessible to and readily usable by individuals with disabilities.

Disability access is achieved when individuals with disabilities can equally and meaningfully participate in HRSA’s administered and funded programs and activities.

Under federal law, a person with a disability is defined as a person with a physical or mental impairment that substantially limits one or more major life activities. This includes:

  • People who have a record of such an impairment, even if they do not currently have a disability, and
  • People who do not have a disability but are regarded as having a disability.

Federal laws applicable to disability access include Section 504 of the Rehabilitation Act (PDF - 218 KB), the Americans with Disabilities Act, and Section 1557 of the Affordable Care Act.

Technical Assistance Materials

Disability Access Plan Worksheet (PDF - 161 KB)
Effective Communication TA (PDF - 132 KB)
Video Remote Interpreting (VRI) TA (PDF - 83 KB)
Service Animals TA for Recipients (PDF - 173 KB)
Service Animals: Know Your Rights (for Individuals) (PDF - 147 KB)

Federal Guidance and Resources

Additional Civil Rights Resources

Discrimination on the Basis of Sex:

Age Discrimination:

Emergency Preparedness:

File a Civil Rights Complaint

If you believe that you have suffered unfair treatment or discrimination because of your race, color, national origin (including language access), disability, age, or religion by an HHS program, or an entity which receives financial assistance from HHS, you may file a complaint with the HHS Office for Civil Rights (OCR). For more information on the laws that OCR enforces and how to file a complaint, please go to Filing with OCR or email

Reasonable Accommodations (RA)

HRSA is committed to providing reasonable accommodations (RA) to its employees (and applicants for employment), to ensure that individuals with disabilities have full access to equal employment opportunity at HRSA. The RA program at HRSA is governed by The Rehabilitation Act of 1973 and The Americans with Disabilities Act of 1990 (and amendments).

For more information regarding HRSA’s RA program visit: HRSA Policy on Reasonable Accommodation (PDF - 278 KB); or to request a reasonable accommodation, contact:


Date Last Reviewed:  January 2021